Customer Reviews

Customer reviews are like word-of-mouth, influencing our purchasing decisions and shaping our opinions of products and services. Whether browsing for a new rug cleaning service to try or deciding which restaurant to go to, we often turn to customer reviews for guidance. They provide valuable insights into the quality, value, and overall experience of a product or service from real people who have used it. From detailed critiques to brief five-star ratings, customer reviews offer a range of perspectives that can help us make informed choices. And let's be honest, who doesn't love reading through a mix of heartfelt recommendations and hilarious anecdotes from fellow consumers? After reading some of the reviews, please visit our Home Page for a detailed nine-step rug cleaning service process.

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Superior Rug Services
Average rating:  
 43 reviews
 by Sean Bradley
8x10 viscose rug cleaned

For a reasonable charge, Shane had my rug picked up and cleaned nicely. I am very happy with this company and recommend them.

 by L. Domonguez
Rug Cleaning

I used Superior Rug Service to clean my large living room rug. I have had for four years in the very active living room. We have a large dog and a toddler. Let's just say my husband was surprised the rug was not gray after it was washed.

Honestly, it did look like when I had just bought it. I though the color was permanently faded but a good wash showed the lovely blue color.

I had reached out to several services about washing the rug. For the same price as a general steam, they picked up the rug and cleaned in house.

I would gladly use this service again. I have a bedroom rug that will need the same attention very soon. If you need anything cleaned I highly recommend this place.

 by Patricia S
My Flokati rug cleaned

Excellent, excellent, service! Have a flokati rug, which was in great need of cleaning - and these types of rugs have special requirements, including having to be air dried. Shane and his crew did a superior job and we couldn't be more pleased.

 by kathleen hartry
Rug cleaning

I have used Superior Rug Services, on 2 occasions, to clean my Persian carpet area rugs and was completely satisfied with their service. They arrived on time for pickup and delivery, were both professional and friendly. My rugs look beautiful, like new! I highly recommend them.

 by Helen Eghdami
Great Service

I like their service, it was fast, great and very economic, and they are nice and professional.
The owner is very knowldedgable and gives us very good advices.
Definitley I will use their service again.

 by Nicole
Superb Job

I recently engaged with Superior Rug Services for the cleaning and restoration of my treasured area rugs, and I must say, they exceeded all expectations. From the moment I contacted them, their professionalism and expertise were evident. Their team carefully examined each rug, discussing the best approach for cleaning and repair while considering my preferences and concerns. What impressed me the most was their meticulous attention to detail and dedication to quality workmanship. The rugs returned to me looked vibrant and refreshed, as if they were brand new. I highly recommend them to anyone in need of rug cleaning or restoration services.

 by Armine Ghaloosian

I found superior Rug service in Goggle and I called to ask some questions. I had them explain and make sure I understood They gave me an appointment to pick up my rugs in time and fast. I told them I needed it before a certain date and they made sure to accommodate me that was very helpful in the end I was very satisfied with their service and my clean rugs. I honestly recommend them to everyone.

 by Frank Robles
customer

We have been very impressed with the quality work Rug Services provides. I have taken my rugs to them for over 10 years and they do exceptional work. I have a wool rug that has been through a lot of wear and tear. My senior dog loves to chew her bones and treats on the rug, so it has quite a few stains. Superior Rug Services is EXCELLENT! After the service, the rug looks brand new. I recommend them without any reservations.

 by Frank Robles

Excellent service! I have tried many rug services over the years and am so happy I found Superior Rug Services. I have several wool rugs that receive a lot of traffic and my dog loves to sit and chew bones and treats on the rugs. A previous company I used, could never quite get the rugs clean. I found Superior Rug and they have never failed to return the rugs like new! I recommend them highly for your rug cleaning needs

 by Jo Ann Haendel

Superior Rug Service took my very soiled rug and returned it looking new. They were patient placing my heavy chairs in the particular arrangement that I thought best. All went according to the arranged schedule.
Succinctly put, they are professional and do very good work

 by Lisa O
Excellent work

We entrusted a family heirloom small handmade rug that was badly frayed and very dirty to Superior rug services. They did a fantastic job within the timeframe they said for a fair price and the rug looks fantastic now.

 by L Dominguez
Superior Rug Services

I used Superior Rug Service to clean my large living room rug. I have had for four years in the very active living room. We have a large dog and a toddler. Let's just say my husband was surprised the rug was not gray after it was washed.

Honestly, it did look like when I had just bought it. I though the color was permanently faded but a good wash showed the lovely blue color.

I had reached out to several services about washing the rug. For the same price as a general steam, they picked up the rug and cleaned in house.

I would gladly use this service again. I have a bedroom rug that will need the same attention very soon. If you need anything cleaned I highly recommend this place.

 by L. Domonguez

I used Superior Rug Service to clean my large living room rug. I have had for four years in the very active living room. We have a large dog and a toddler. Let's just say my husband was surprised the rug was not gray after it was washed.

Honestly, it did look like when I had just bought it. I thought the color was permanently faded but a good wash showed the lovely blue color.

I had reached out to several services about washing the rug. For the same price as a general steam, they picked up the rug and cleaned in house.

I would gladly use this service again. I have a bedroom rug that will need the same attention very soon. If you need anything cleaned, I highly recommend this place.

 by Shelley S

Very pleased
Took two runners in for cleaning
Found Superior Rug Cleaning @ random
Had a great outcome
Runners look just right
Very pleased with the company

 by LS Garvey
Cleaning & Stain Removal

Superior Rug Services has been cleaning our expensive area rugs for years. When our new puppy stained one of them and I created and even bigger mess trying to clean it up, Shane came to the rescue. Can't recommend them highly enough. Great service, exceptional results.

 by CHARLENE Grant
TRULY SUPERIOR

My 9x12 wool rug had been in-home cleaned several times. There were several areas where it never returned to its former clean white stripes. Superior just returned it and it was PERFECT! I COULD NOT BE HAPPIER! Amazing job and truly SUPERIOR service!! I can’t thank them enough! ❤️

 by KPines
Great service

This company does a great job. Fast and professional

 by Nossi
Carpet Cleaning

Best in Los Angeles! Pick up was on time. Dropped off on time. Very courteous and kind. Don’t go anywhere else!!

 by Dina
Great Service

I was very pleased with not only the work they performed on my 3 very expensive rugs (silk and wool), but also impressed with the professionalism of the owner Shane and his employees. They know what they are doing and I appreciated the follow-up to ensure my satisfaction. Thank you Superior Rug Services for your honestly and integrity.

 by Bonnie Erickson

I have had an oriental area rug for about 35 years. I have it cleaned twice a year as it is in a high traffic area and we have pets. The last cleaning company returned it blotchy and dirty. A big carpet cleaning company didn't care about my complaints. I decided to give Superior a try after that bad experience. When they returned it, I was shocked. It was beautiful. Looked like new. The fringe, which is mostly gone by now, was white. I thought it was dingy yellow for years. All the spots that had been there for decades were gone! Thank you to a great company, Bonnie

 by Julie E.
Cat stains removed

Superior Rug Services saved my rug! My cat was ill and found the rug to be a great spot. They not only got everything clean and back to normal, but they treated my "cheap" rug like it was expensive. Thank you!

 by Greg Lapidus
Rug cleaning and repair

Superior Rug Services did great work. I had originally had my extremely dirty oriental rugs cleaned by another rug cleaning company and the other company did a very poor job. I then took my rugs to Superior.
Superior showed me what a proper cleaning entailed, performed the work, and my rugs came back clean. Seeing the rugs after they were cleaned, I noticed that they were in need of repair. Superior performed the repairs and the work was great. Shane and Chris were extremely knowledgeable and helpful. I highly recommend them. Thanks to you both!

 by Joel K.
wool area rug

Our dog had a badly upset stomach on our wool area rug. We thought the rug was a goner and were already contemplating buying a replacement. Enter Superior Rug Services. The rug came back today like new. The whole experience with Superior from the initial call to the pickup and delivery of the cleaned rug were terrific. Chris & his partner not only relaid the rug, but put the heavy furniture back in place.

 by Elizabeth M.
Thank you so much

Thank you so much for cleaning our rugs before the holidays. They have never looked so good. I am so please that you were able to return them so quickly, and so clean.

 by Steve W.
We used Superior twice,

We used Superior twice, and both times the result was "superior" !  The price was Reasonable.   They picked up our rugs,  cleaned them and delivered them back to us on time and restored to their former glory.  Superior even restored some of the fringe along the edge of the carpet which had frayed with age.  I will use them again.

 by Ted G.
I am so glad I listened.

Couple of our friends insisted that we must use your service. Boy, I am so glad I listened. You were quick and I felt that I was getting a fair deal. We will definitely use you again. Thank you for the great service.

 by Paula C.
The service was excellent.

The service was excellent. From pickup to delivery. Our puppy had accidents on the rug.  After Superiors cleaning there was no evidence of odors that had lingered and the rug looked like new. On top of it all the price was excellent!   Would definitely use them again for area rugs.

Thank you for your kind words and encouraging review. We appreciate your business and always try our best make our customers rugs as clean as possible. No short cuts.

 by Nanette S.
Oriental rugs.

Superior just cleaned two of my very large oriental rugs. The results were excellent. Their staff is professional and competent. I highly recommend them!

 by Tamara T.
Rug Services pick up.

We recently had Superior Rug Services pick up our 9x12 area silk and wool rug for cleaning.  My wife and I were extremely impressed with the service and the cleaning.  We recommend them highly.

 by Jeanne S.
Very reasonable prices.

Very fast service for both repair and cleaning of my rug.  Very reasonable prices.  Thank you!

 by Nina A.
I couldn't be more pleased.

This is the second time I have used Superior Rug Service and I couldn't be more pleased. Both rugs are beautiful and staff friendly and professional.  They arrived on time to pick up and deliver my rugs. I highly recommend  this company if you value your carpets.

 by Kathy Q.
You have done great work

It went really well. You have done great work three times for me. Excellent service, very punctual, Fair prices.

 by Bisanne M.
I highly recommend Superior Rug Services

I highly recommend Superior Rug Services. They were recommended to me by a friend who used the service, and I'm extremely happy with the result. Chris gave me a clear window for my rug pickup, and checked in with me when he was on his way. The turnaround was about a week, and he brought it back looking amazing. The rug was seriously gross before the cleaning -- like basically a giant dog wee wee pad. Now it smells fresh and looks like a brand new rug. Chris is also super nice -- 5 stars!

 by Tina B.
It looks brand new!!!

We haven't enjoyed our living room rug like this for years. It looks brand new. Thank you so much.

 by Paul H.
Thanks for the professional service.

It's very comforting to know that there is a dependable and honest professional service in our area. Since our rugs are fairly expensive we cannot just trust anyone to treat them right. I have come to know that you are knowledgeable and experienced.

 by Marcos S.
These people are the best

These people are the best. They brought my rug back to like new condition. Super clean and smelling great.

I'm definitely using their service from now on.

 by Vanessa W.
Excellent service!!

Excellent service!!  Excellent cleaning!!  Very impressed with this rug cleaning company.  Using again for 2nd time.  Shane and Chris are great!  Highly recommend.

 by Rocsana S.
The service was amazing!

The service was amazing! I wish I took a before picture because my Pakistani rug has never looked so clean and it was all done within a week. Highly recommend this company, and many thanks to Shane and Chris for all of their help.

 by Kathy V.
Thank you.

Good work by Chris and Shane from Superior Rug Services. I am a design coordinator and my client had a valuable old Chinese area rug that hadn't been cleaned in years.  He was in the middle of a move from one condo to another, so I requested the rug be picked up from its Marina del Rey home and delivered to the new home in Santa Monica.  No problem, and the clean rug was delivered on the date promised.  A deeper royal blue border I have never seen. My client was happy, and so was I! Thank you.

 by Christian C.
I am really happy.

Had an expensive rug I neglected for years. Called Superior Rug Services and really happy I did. They came on time to  pick up and move some heavy furniture to roll up my 9x12 rug. Shane was very friendly and very knowledgeable and the rug came back looking like new. Their crew.was polite and careful. I highly recommend this company for area rug cleaning.

 by Kathy J.
I am so glad to have found you guys

I am so glad to have found you guys. We have used several other companies in Orange county, but none of them were able to do the job right. The repair work you did on the Persian rug is unbelievable. Thank you. I could not be happier. I will let my friends about you.

 by Janna L.
Severe repair and/or cleaning

My boss had about 10 rugs that needed severe repair and/or cleaning, all ranging in size from 3x4 to 9x1. From the moment I called and spoke with Shane to my email and text correspondence with Chris, everything was perfectly seamless. They were both so kind and helpful, and it was easy to arrange the pick-up and drop-off. On the day of the pick-up, my boss realized that he forgot to have Chris take one last rug, and Chris was so great to swing back by the next day to collect it. After the rugs were delivered about a week later, just before Thanksgiving, I checked in with my boss to make sure all went well. He was thrilled and said they looked "amazing." Many thanks to these guys for their consistent communication, professionalism, punctuality, flexibility, and for their talented team that brought these rugs back to life!

Thank you Janna.

 by K.W.
Superior

They don't call themselves Superior for nothing. Chris worked around our busy schedule, picked up our cherished rug precisely when he said he would. He returned the rug in dazzling condition - precisely on time for an important event at the house. We even received photos of the process. A nice touch. We couldn't be happier. Don't you just love a company that pays attention to detail? We do.